The Ombudsman (Student Support Manager) is available for students who encounter personal issues while enrolled in school. The Ombudsman has an office in the Student Services department and is available to meet with students. The Ombudsman mediates between two parties and serves as an intermediary in assisting the student with locating assistants with an outside agency or within the University. The Ombudsman’s duties are listening to and educating constituents of rights, providing consultation confidentially and recommending strategies to resolve issues.

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For students with complaints, the Ombudsman may refer them to the Executive Director of the Student Experience Department for grievances. The Ombudsman may be required to investigate and resolve the complaint (See the Student Code of Conduct for additional information). Students with issues other than personal concerns should complete the Student Grievance Form. 

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For more information, please feel free to contact the Student Success Department at ssc@martin.edu.